Refund and cancellation policy

1. Scope

This policy applies to every booking made with Infinity Travels, 353 Kohat Enclave, Pitampura, Delhi 110034, whether you paid online on this website, by bank transfer or at our office.

The rules of the airline, hotel or other supplier for your booking apply on top of this policy.

2. How to cancel or change a booking

Send your request in writing by email to infinitytravles1408@gmail.com or by WhatsApp to +91 99114 44445. Please quote the booking reference and the traveller's name.

The date and time we receive your written request is the cancellation date.

We confirm every cancellation back to you in writing within one working day.

3. Air tickets

Every fare has rules set by the airline. Cancellation and date-change charges are the airline's charges plus a service charge of Infinity Travels.

Before you confirm a cancellation we tell you the exact total charge and the exact amount you will get back.

Some promotional and discounted fares are non-refundable. On these fares only the taxes the airline returns can be refunded.

A no-show is treated as a cancellation on the day of travel.

Refunds depend on when the airline returns the money to us.

4. Hotel bookings

Each hotel booking carries the cancellation terms printed on its confirmation voucher.

Non-refundable rates cannot be refunded once confirmed.

Free-cancellation rates are refunded in full if you cancel before the deadline shown on the voucher.

Early check-out or unused nights are not refunded unless the hotel agrees.

5. Holiday packages

Package cancellation charges are counted from the departure date as follows.

More than 30 days before departure: the booking amount paid as advance or 25 percent of the package cost, whichever is higher.

15 to 30 days before departure: 50 percent of the package cost.

7 to 14 days before departure: 75 percent of the package cost.

Less than 7 days before departure, or no-show: 100 percent of the package cost.

These charges apply because hotels, transport and other suppliers are paid in advance.

Where a supplier charges more than this scale, the supplier's charge applies and we show it to you before you confirm the cancellation.

6. Changes made by airlines, hotels or suppliers

If a flight is cancelled or rescheduled by the airline, or a hotel cannot honour a confirmed booking, we offer you an alternative at no extra service charge or refund in full every amount the supplier returns to us.

For events outside anyone's control, such as weather, strikes, government orders or natural disasters, refunds are limited to what the suppliers return.

7. How refunds are paid

Refunds go only to the original payment method.

For online payments made through this website, the refund is sent to the same card, UPI account, bank account or wallet.

We process a refund within 7 working days of receiving the supplier's refund. It normally reaches you within 7 to 10 working days after that, depending on your bank.

Payments made by bank transfer or at our office are refunded to the bank account you give us in writing.

Payment gateway or convenience charges, if any were charged, are not refundable.

8. Refund status

You can ask for the status of a refund on +91 99114 44445, +91 98915 54444 or by email to infinitytravles1408@gmail.com.

We share the airline or hotel refund reference where one exists.

9. Contact

Infinity Travels, 353 Kohat Enclave, Pitampura, Delhi 110034.

Phone +91 99114 44445 or +91 98915 54444.

Email infinitytravles1408@gmail.com.